Terms of Service - Refund & Return Policy

Terms of Service

Welcome to Elvive LTD. These Terms of Service ("Terms") govern your use of our website, https://elvive.co/, and the purchase of our products. By accessing our site or purchasing from us, you agree to these Terms.

1. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.
  • Prices for our products are subject to change without notice.
  • We do not guarantee that descriptions, pricing, or other content on our site are accurate, complete, or error-free.

2. Orders & Payments

  • By placing an order, you agree to provide current, complete, and accurate purchase and account information.
  • We accept payments via Stripe, PayPal, and major credit cards.
  • We reserve the right to refuse or cancel any order for reasons including, but not limited to, suspected fraud or unauthorized transactions.

3. Shipping & Delivery

  • Orders are processed within 1-3 business days and shipped via [Shipping Carrier].
  • Estimated delivery times vary depending on your location (see our Shipping Policy for details).
  • We are not responsible for delays caused by shipping carriers or customs clearance.

4. Returns & Refunds

  • We offer 14 days money-back guarantee for unused products in original condition (see our Refund Policy for details).
  • Return shipping costs are the responsibility of the customer unless the item is defective.

5. Intellectual Property

  • All content, including logos, images, and designs, are owned by Elvive LTD and protected under copyright laws.


Refund & Return Policy

We want you to love your purchase. If you're not satisfied, we offer a hassle-free return policy.

1. Returns

  • Items must be returned within 14 of delivery.
  • Products must be unused, in original packaging, and in resellable condition.
  • Customers are responsible for return shipping costs unless the item is defective.

2. Refund Process

  • Once your return is received and inspected, refunds will be processed within 5-7 business days.
  • Refunds are issued to the original payment method.

3. Exchanges

  • We replace defective or damaged items. Email us with photos for approval.